Refund Policy

Last updated: January 2025

                Important: Credits purchased in REFA AI are digital products and are generally non-refundable. Please read this policy carefully before making a purchase.
            

1. Digital Products Policy

All credit purchases are considered final sales. Credits are digital products that are immediately available upon purchase and cannot be returned or refunded under normal circumstances.

2. Refund Eligibility

Refunds may be considered in the following exceptional circumstances:

Technical Errors: If a technical error on our part prevented you from using purchased credits
Duplicate Charges: If you were charged multiple times for a single purchase
Unauthorized Purchase: If your account was compromised and unauthorized purchases were made
Service Unavailability: If the Service was unavailable for an extended period after your purchase

3. Non-Refundable Situations

Refunds will NOT be provided for:

Change of mind after purchase
Unused credits (credits do not expire)
Dissatisfaction with generated content quality
Violation of Terms of Service resulting in account suspension
Credits used before refund request

4. Refund Request Process

To request a refund, please contact us at support@refa-ai.com with the following information:

Your account email address
Transaction ID or receipt number
Date of purchase
Reason for refund request
Any supporting documentation

5. Refund Processing Time

If your refund request is approved:

Refunds will be processed within 5-10 business days
Refunds will be issued to the original payment method
You will receive email confirmation once the refund is processed
Any credits associated with the refunded purchase will be removed from your account

6. Chargebacks

If you initiate a chargeback through your payment provider instead of contacting us first, your account may be suspended pending investigation. We encourage you to contact us directly to resolve any issues.

7. Legal Rights

This policy does not affect your statutory rights. If you are a consumer in a jurisdiction that provides mandatory refund rights for digital products, those rights apply.

8. Contact Information

For refund requests or questions about this policy, please contact:

Email: support@refa-ai.com

Subject: Refund Request - [Your Transaction ID]

By purchasing credits, you acknowledge that you have read, understood, and agree to this Refund Policy.