Privacy Policy

Last updated: January 2025

1. Information We Collect

We collect information that you provide directly to us, including:

• Account Information: Email address, name, and authentication credentials
• Payment Information: Processed through secure third-party payment processors (Paddle). We do not store full credit card details.
• Usage Data: Information about how you use our Service, including features accessed and credits used
• Device Information: Device type, operating system, and app version
• Content: Prompts, generated content, and other data you create using our Service

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process payments and manage your account
• Send you technical notices and support messages
• Respond to your comments and questions
• Monitor and analyze usage patterns
• Detect, prevent, and address technical issues

3. Information Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With third-party service providers who perform services on our behalf (e.g., payment processing, cloud hosting)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our Service. You may request deletion of your account and associated data at any time.

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to processing of your information
• Data portability

To exercise these rights, please contact us at the email address below.

7. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

8. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@refa-ai.com

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By using REFA AI, you acknowledge that you have read and understood this Privacy Policy.